Response Time
Support is here to help with questions, account-related issues, technical concerns or general feedback. You can contact the team through convenient communication channels such as 24/7 live chat, email and phone. Our staff can assist with deposits, withdrawals, verification and site access, and will guide you through account steps or troubleshoot technical problems. For quick help use live chat, or send full details by email for a tracked response.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email for account-related issues, deposits and withdrawals) |
| General enquiries | [email protected] (questions about promotions, payments, verification, site access and bonus enquiries) |
| Affiliate enquiries | [email protected] (partner sign-up, commissions, creatives and tracking support) |
| Phone | +1 416 374 8921 (voice calls, SMS updates, payment assistance, billing queries and technical callbacks) |
| Working hours | 24/7 (24/7 live chat; email replies Mon-Fri 09:00-18:00 ET) |
Email Support
For detailed requests, account issues, or when you need to send documents, email is the preferred way to reach us. Please contact [email protected] with a clear subject line and up-to-date contact details. Including your account ID and a brief summary speeds handling and avoids delays. Expect a reply within business hours; attachments should be standard formats (PDF, JPG).
Contact Form
Response Time
Our support team aims to respond quickly to all inquiries. Most messages are answered within one business day; simple requests may be resolved on first contact. More complex issues - such as payment checks or KYC reviews - can take longer depending on their nature and the verification required. For faster help, use live chat for the quickest turnaround.
Feedback
Share feedback, suggestions, or ideas to help us improve the site. Every message is read by our team and carefully reviewed to refine features, promotions and the overall user experience. Use the in-site feedback form or send a note to [email protected]. We appreciate practical suggestions and consider them when making updates and fixing issues.