HollyWin Casino Privacy Policy

At HollyWin we take your privacy seriously. This page explains what information we collect when you use our online casino and sportsbook services, how we use and protect that information, and the choices you have. Our goal is to be clear about data handling while keeping the wording straightforward and practical for players in Canada.

Types of data we collect

We collect information needed to create and maintain your account, process payments, and provide secure play. This includes personal details, technical data from your device, and transactional records related to your activity on the site.

Personal data

Personal data may include your name, date of birth, email address, billing and mailing address, phone number, payment details, and identity documents submitted for verification. We use this information to set up your account, confirm eligibility, and meet anti-fraud and KYC obligations.

Technical data

Technical data covers IP addresses, device type, browser type, operating system, and log-in times. We also collect information about how you interact with the site, such as pages visited and games played, to keep the service running smoothly and to detect suspicious activity.

Transactional data

Transactional data includes deposit and withdrawal amounts, wager history, bonus activity, and transaction timestamps. This information is used to process payments, manage player balances, and resolve any account disputes.

How we use your information

We use your data to manage your account, process payments, verify identity, provide customer support, and ensure the integrity of our services. We also use aggregated and anonymized information for internal reporting, service improvements, and fraud prevention.

Data protection practices

We implement technical and organisational measures to protect your information, such as encrypted connections for data transmission and restricted access controls. While no system is completely risk-free, we maintain reasonable safeguards to reduce the risk of unauthorised access.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions, and analyse site usage. You can manage most cookie settings through your browser, but disabling certain cookies may affect site functionality. We may also use analytics and advertising tools to improve the service and show relevant offers.

Sharing information with third parties

We may share your information with service providers who assist with payment processing, identity verification, fraud prevention, and customer support. We only provide the information required for those services and expect our partners to protect it. We will not sell your personal information.

Access, correction and deletion of data

You can request access to the personal information we hold about you, ask us to correct inaccuracies, or request deletion where applicable. To make a request, contact our privacy team at [email protected]. We will respond and take reasonable steps to action valid requests.

Privacy policy updates

We may update this policy from time to time. When changes are made we will post the revised version on this page and note the effective date. Continued use of the service after changes indicates acceptance of the updated policy.