HollyWin Casino Terms of Use

These Terms and Conditions describe the basic rules that apply when you use our online casino and sportsbook services. We set out the relationship between you and us, how accounts are managed, and the main operational rules for play, payments and promotions. By registering or using our services you agree to comply with these terms and any additional rules shown in your account or on specific promotion pages.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a valid email address and keep your password confidential. We may suspend or close accounts if we suspect fraud, multiple accounts, payment disputes, or breaches of these terms. You must not share accounts or allow others to access your account. If you believe your account has been accessed without permission, contact support immediately.

Eligibility requirements

Only eligible persons may register and play. You must meet the age and legal requirements in your jurisdiction and provide truthful information when registering. We require one account per person; creating multiple accounts may lead to closure and forfeiture of funds. Certain countries and regions may be restricted from registering - any geographic restrictions are set out in the registration process and in our account controls.

Acceptable platform use

Use our services lawfully and in good faith. Prohibited activity includes abuse of bonuses, cheating, attempting to manipulate game outcomes, collusion, money laundering, and any activity that compromises platform security. You must not attempt automated play or otherwise interfere with platform functionality. We reserve the right to limit or block play that appears to exploit system rules or promotional mechanics.

General bonus and promotion rules

Promotions are subject to specific terms shown where the offer appears. Common rules include eligibility limits, wagering requirements, game contribution restrictions, maximum bet limits while bonus play is active, and expiry windows. Only one promotion may be active per account if stated in the offer terms. We will withhold or reclaim bonus funds and related winnings where we reasonably suspect abuse or breach of the promotion rules.

Deposits and withdrawals

We offer a range of payment options, including common card and e-wallet methods and, where available, cryptocurrencies. The available methods and any minimum or maximum limits are shown in the cashier. Deposits are typically processed instantly for cards, e-wallets and crypto, while bank transfers may take longer.

Verification and limits

Before processing withdrawals we may require identity and address verification. Typical documents include government-issued ID, proof of address and proof of payment method. Withdrawal limits may apply and higher limits may be available for fully verified accounts. We may temporarily hold withdrawals while verification or security checks are completed.

Dispute resolution

If you have a dispute, contact [email protected] with full details and relevant account information. We will investigate and respond. If we cannot resolve an issue directly, we will outline available next steps. While we aim to handle disputes promptly, resolution times vary depending on the complexity and any verification required.

Updates to terms and conditions

We may update these terms from time to time. When changes are made we will publish the revised terms on the site and notify registered users where appropriate. Continued use of your account after changes are published constitutes acceptance of the updated terms. If you do not agree with any change, you should close your account and stop using our services.