HollyWin Casino Responsible Gambling
At HollyWin we take responsible gambling seriously. We want every player to enjoy their time with us while keeping control. This page explains the tools and steps we provide to support safer play, and where to turn if you feel gambling is becoming a problem.
Player protection principles
We prioritise player safety and informed choices. That means clear options to control activity, straightforward guidance on safer play, and prompt support when a player asks for help. We encourage everyone to set personal limits and to review their account activity regularly.
Activity-control tools
You can manage your account activity through built-in controls or by contacting our support team. Available options typically include deposit and loss limits, session reminders, short breaks and longer exclusion periods. If you need help setting or changing a control, contact support and we will guide you through the process.
How to use the controls
Limits can usually be applied in your account settings or requested via live chat or email. Requests to lower limits take effect immediately. Requests to remove or raise limits may include a waiting period to help prevent impulsive changes.
Deposit limits
Deposit limits let you cap how much you add over a day, week or month. We recommend setting an amount that fits your budget and reviewing it periodically. If you set a low limit and later want to increase it, a cooling-off period may apply before higher limits take effect.
Loss limits
Loss limits help control how much you can lose over a chosen timeframe. These limits stop activity once reached, helping to prevent chasing losses. You can change loss limits through your account or by contacting support.
Time limits and breaks
Session timers and temporary breaks are simple ways to manage time spent. You can set session reminders, take a short time-out for several hours or days, or request a longer account pause if you need more distance.
Self-exclusion
If you need to stop for a longer period, self-exclusion is available on request. Self-exclusion closes or suspends your account for the chosen period and removes access to services. Contact support to start the self-exclusion process and for information on reactivation procedures.
Signs of problematic behaviour
- Spending more time or money than intended
- Chasing losses or increasing stakes to recover funds
- Neglecting work, family or financial responsibilities
- Hiding account activity or borrowing to continue
Tips for staying in control
- Set strict deposit and loss limits and stick to them
- Decide a time and money budget before you start
- Use session reminders and take regular breaks
- Avoid gambling when stressed, tired or under the influence
- Keep track of your activity and review statements regularly
Professional help and support organisations
If gambling is causing distress, consider reaching out to a healthcare professional or local support services for confidential advice. Our team can also provide information on how to access specialist support in your area. If you need immediate assistance with limits, self-exclusion or account concerns, please contact our support team through the site.